Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. Please inspect your order upon receipt and contact us immediately if the item is damaged or if you received the wrong item, so that we can evaluate the issue and find a quick solution.

To start a return, you can contact us at shop@thealloymarket.com. Upon the request of your return, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at shop@thealloymarket.com.

Refunds
Once we receive your returned item, it will be inspected by our lab team to verify its condition. We will notify you promptly regarding the approval of your refund. Refunds will be approved only if the item is returned in the same condition as it was originally shipped. The Alloy Market maintains pre-shipment documentation to verify the condition of all items prior to dispatch. 

When your refund is approved, it will be issued to your original payment method within ten (10) business days. Please note that additional time may be required from your bank or credit card provider to process and post the refund to your account. If more than fifteen (15) business days have passed since your refund was approved and you have not received it, please contact us at shop@thealloymarket.com